Have questions? We're here to help. Our support team typically responds within 1-2 business days.
Mon-Fri: 9 AM - 5 PM PST
We typically respond within 1-2 business days
Most photos are restored in under 30 seconds. Premium users with priority processing get even faster results. Processing time may vary based on image size and complexity.
We support JPG, PNG, and WEBP formats. Maximum file size is 10MB for free users and 25MB for premium subscribers.
Yes. All photos are encrypted in transit and at rest. Free tier photos are automatically deleted after 24 hours. Premium users have unlimited storage with the option to delete photos anytime. We never sell or share your data.
Yes, you can cancel anytime from your account settings. Your access continues until the end of your billing period. We also offer a 7-day money-back guarantee for first-time subscribers. See our Refund Policy for details.
Yes! Premium subscribers can upload and process multiple photos at once with our batch processing feature. This is perfect for restoring entire family photo albums.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your payment information.
Empathy Labs LLC
3525 8th Ave
Los Angeles, CA 90018
Email: mathieuwauters@gmail.com
Phone: +1 (347) 574-3963
EIN: 92-2643132
For partnership opportunities, media requests, or business development, please contact us at:
mathieuwauters@gmail.comPlease check our existing resources first: